4/10/2023 0 Comments Visual remote assistantWith remote assistance augmented reality, agents can share a view of a physical document. For example, they can use AR to survey a location prior to a dispatch or follow up after a visit.īilling proofs and contracting issues: Documents can get confusing, with so many details and fine print. AR can help technicians gain immediate access to remote experts when necessary, streamline the field service process, quickly execute field repairs, or even communicate with customers. Watch this video to see AR remote assistance in action!įield services: AR remote assistance puts all necessary data and instructions in technicians’ hands in real-time. Using remote assistance AR results in a faster and more effective call resolution, and more satisfying customer experience. They achieve this by visually guiding the customer through the steps.Įxamples include guiding customers through cleaning their washing machine filters, helping buyers unbox and install a smart security camera, troubleshooting TV error messages or cable wiring issues, or fixing Internet connectivity, as in John’s experience. Technical Support: Agents can use remote assistance AR to more quickly identify and resolve common technical issues from afar. Here are some augmented reality remote assistance examples from different industries: It is useful across a wide range of industries. What can remote assistance augmented reality be used for?Īugmented reality remote assistance has a wide range of business applications, including technical support, billing proofs and contracting issues. Instead of the agent explaining the steps to John, he can show him what to do. More efficient than auditory communication, visually demonstrating the desired action enables the customer to comprehend and execute the instructions faster. The combination of these two technologies creates a powerful collaborative solution for remote guidance. How does remote assistance AR work?Īugmented reality remote assistance combines live video streaming, where images and videos are broadcast in real time, with augmented reality, an interactive technology that superimposes a computer-generated image on a user’s view of the physical environment. This enables agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds. It uses AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed. The original concept of remote assistance is based on a technician’s ability to use a remote connection to temporarily view or control a computer or a mobile device over a network or the Internet in order to help solve software issues.Īugmented reality remote assistance takes this concept further. Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field technicians.
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